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Frequently Asked Questions

You have questions about succeeding on the World Wide Web?  Our extensive Frequently Asked Questions section is a great place to start.  And once you sign up to and have Walk On The Web host your Web site, you will have access to even more valuable resources through the Walk On The Web Members Site.  Our expertise is just one more reason you should choose Walk On The Web as your Web Presence Provider!

NEW TO WALK ON THE WEB 
COMPANY INFORMATION | NEW ACCOUNT | TRANSFER ACCOUNT | GUARANTEE | PRICING/BILLING | RULES AND REGULATIONS | CUSTOMER SUPPORT

company information

• How long has Walk On The Web been hosting Web sites?
• What kind of servers does Walk On The Web use to host Web sites?
• What connectivity does Walk On The Web have to the internet Backbone?
• What kind of security does Walk On The Web provide for my Web site?
• Does Walk On The Web develop Web sites?
• How will I know that my Web site will work on Walk On The Web servers?
• May I use my Walk On The Web account for commercial purposes?
• Does Walk On The Web place any restrictions on the content of my Web site?
• Does Walk On The Web provide service for "adult" sites?
• Who do I contact at Walk On The Web for a particular question?

new account

• How do I place an order for a new hosting account?
• How long does it take to set up a new hosting account?

transfer account

• How do I transfer my existing Web site from another server to Walk On The Web?
• Do I need to contact Network Solutions to switch my domain name to Walk On The Web servers?
• Does Walk On The Web automatically download my Web site from my existing server?
• Do I need to contact my existing hosting company to move my site to Walk On The Web?

guarantee

• Does Walk On The Web offer a Money-Back Guarantee?
• What is Walk On The Web guaranteed "Up Time"?
• Is my Web site secure with Walk on the Web?
• What is Walk On The Web Customer Privacy Policy?

pricing/billing

• How much does it cost to have Walk On The Web host my Web site?
• How much does it cost to transfer my existing Web site to Walk On The Web?
• How am I billed for services by Walk On The Web?
• How does the billing process work?
• What methods of payment does Walk On The Web accept?
• Does Walk On The Web accept Purchase Orders?
• Does Walk On The Web accept International orders?
• May I switch hosting plans once I've paid?

rules and regulations

• May I send large quantities of email with my Walk On The Web Hosting Account?
• Does Walk On The Web Online have an "anti-spam" policy?
• Does Walk On The Web offer hosting for "Adult" (pornographic) sites?

customer support

• When may I contact Walk On The Web Tech Support?
• Am I limited to a certain amount of Tech Support with my hosting plan?
• Is there a "real person" available at all hours of the night if I need Technical Support?
• What kind of service can I expect from the Technical Support Department?

Web Partner FAQ
COST | DISCOUNT | BENEFITS

cost

• How much does it cost to become a Web Partner?

• What discounts do I receive by becoming an Walk On The Web  Web Partner?
• Are there any limitations as to how much I may charge for my hosting services?

• What benefits do I receive by becoming an Walk On The Web  Web Partner?
• Can I resell space within my own account?
• Do I bill my client, or does Walk On The Web bill my client?
• Does my client have their own unique user ID and password to manage their subdirectory under my site?
• May my clients contact Walk On The Web Technical Support directly?

TECHNICAL FAQ
SERVERS | BANDWIDTH | APPLICATIONS | CGI SCRIPTS | ACTIVE SERVER PAGES | TECH SUPPORT
servers

• What kind of servers does Walk On The Web use to host Web sites?
• What kind of security can I expect on my server?
• How many Web sites are hosted on each Walk On The Web server?

• What amount of bandwidth do I get with my Walk On The Web Hosting Account?
• Is there any limitation to the amount of bandwidth I get with my hosting account?
• What kind of connections does Walk On The Web  have to the Internet?
• What if I use more than the MB of the data transfer included in the Walk On The Web  Standard Hosting Plan?

• Does Walk On The Web configure servers to support any application?
• Will the Web site I developed with my Netscape Composer work on Walk On The Web Online servers?
• What other Web-authoring software is available to help me create a Web site

• What is CGI?
• Does Walk On The Web support all the CGI scripts I have previously been using on a UNIX server?
• What CGI scripts does Walk On The Web support?
• Does Walk On The Web provide free CGI scripts I may use in my Web site?
• With my old UNIX server, I have to share a public CGI directory with other Web sites. Do I have to share a CGI directory at Walk On The Web?

• Will Walk On The Web put my custom ASP component on my server?
• What ASP components are provided with my account?

• How may I contact Walk On The Web Tech Support Department?
• Is there a fee to call Walk On The Web Tech Support Department?
• Is there a limit to the number of times I may contact Walk on The Web Online's Tech Support Department?
• How do I change my Web site pages?
• Will I have unlimited access to update my pages?
• Does Walk On The Web support Active Server Pages (ASP), CGI Scripts, Java, Shockwave, and RealAudio- Real Video?
• When may I contact the Walk On The Web Tech Support Department?
• Is there a support manual or online support resources?
• How do I make areas of my Web site password-protected?

E-COMMERCE FAQ
SECURITY | SSL | QUICK COMMERCE | CREDIT CARDS | SHOPPING CART
security

• Is E-Commerce safe for consumers?
• Will my customers know that their online transaction is secure through my Web site with Walk On The Web?

• What is SSL?
• What is Walk On The Web Security Plus service?
• How much does it cost to have a secure directory?
• How do I set up my Web site to have a secure online order form?
• I already have my own digital certificate. May I move it to my new server at Walk On The Web?
• Does Walk On The Web support VeriSign and Thawte digital certificates?
• Is there a way I may have SSL without spending $125 for my own digital ID?
• What are the benefits of buying my own digital certificate?
• What do I need to do to get my own digital certificate?
• May I send secure, encrypted email with my Walk On The Web Security Plus service?

• What is Quick Commerce?
• How much does it cost to implement Quick Commerce into my Web site?
• What advantage does Quick Commerce offer for my customers?
• Do I have to use Quick Commerce to accept credit card orders over the internet?
• How long will it take to activate a Quick Commerce account?
• What kind of technical support does Walk On The Web Online provide with Quick Commerce accounts?
• Will my international customers be able to make Quick Commerce transactions?
• Is it simple to set up my Web site to accept Quick Commerce transactions?

• How do I accept credit cards over the Internet?
• How will my customers know that the information they give me is safe and confidential?
• What taxes are there on internet products and services?
• Does Walk On The Web handle the process of credit card payments for my Web site?

• What is a shopping cart?
• What shopping carts are supported by Walk On The Web ?

DOMAIN NAME REGISTRATION
GENERAL

general domain questions

• What is a domain name, and why do I need one?
• What is InterNIC?
• How much does it cost to register a domain name?
• How can Walk On the Web offer "FREE Domain Name Registration" if I still have to pay for my domain name?
• How do I choose a domain name for my Web site?
• Should my domain name end with .com, .net, or something else?
• How can I find out if the domain name I want is still available?
• What do I need to have my own domain name?
• How long can my domain name be? What characters are allowed in a domain name?
• Are domain names CaSe-senSitive?
• Can I access my domain address with or without the "www."?
• Can I change my domain name?
• Can I ever have my domain name taken away?
• How many domain names may I have?
• Can I have two domain names in the same account that bring up different home pages- Web sites?
• Does Network Solutions charge me to transfer my domain name to Walk on The Web  from another server?
• Do I automatically get email addressed "@" my domain name when I register a domain name with Walk On The Web?
• Who owns the domain name I register?
• How do I protect myself from losing a domain name to another registrant?
• How long does it take from the time I register my domain name before it is accessible on the internet?
• What if someone has a trademark on a name used in my domain name?
• What is a NIC Handle?
• What is meant by "Administrative Contact" of my domain name, and how do I find this information?
• Does Walk On The Web handle the domain name registration process?

YOUR EMAIL
YOU@YOURDOMAIN.COM | POP3 | ALIAS
you@yourdomain.com

• How many email addresses may I have with my Walk On The Web Hosting Account?
• What is a POP3 email account?
• What does "email forwarding" mean?
• How do I send an automated response to incoming email?
• How do I create an autoresponder to my email?
• How do I create an email distribution list?
• Can each member of my company have their own private email account?
• May I send large quantities of email with my Walk On The Web Hosting Account?
• Does Walk On The Web have an "anti-spam" policy?

• How do I set up a POP3 mailbox?
• How do I access the email in my POP3 mailbox?
• Can I have different passwords for each POP3 account?
• Can I delete my POP3 accounts?
• How do I change the user name of my email address?

• How do I set up email forwarding options?
• How do I set up an email address that forwards a message to several other addresses?

WEB DEVELOPMENT AND MANAGEMENT
MICROSOFT FRONTPAGE | REAL AUDIO/VIDEO | OTHER DEVELOPMENT APPS | FTP | SITE PROMOTION | SITE STATISTICS | SEARCH ENGINES
Microsoft FrontPage

• What is Microsoft FrontPage?
• Where can I buy Microsoft FrontPage, and how much does it cost?
• What do I have to do to get FrontPage Extensions installed on my Walk On The Web Web server?
• Where can I get information for developing my Web site with FrontPage?

• What is Real Audio and Real Video?
• May I have "streaming" video and audio on my Web site with Walk On The Web?
• Does Walk On The Web offer the Real Server® from Real Networks?
• May I have live broadcasts of events through my Web site with Walk On The Web?

• What is Shockwave?
• What is Flash?
• Can I use Macromedia's Dreamweaver to create my Web site?
• Does Walk On The Web support my site created with Adobe's PageMill 4.0?

• What is FTP?
• Where may I get FTP software?
• Does Walk On The Web offer "Anonymous" FTP?

• How do I get visitors to my Web site?
• Does Walk On The Web provide assistance with promoting my Web site?
• Where do I goto Submit my Website to Search Engines

• What exactly are Web site statistics?
• What kind of statistics do I get with my Walk On The Web Hosting Plan?
• I have my own statistics program. Do I have access to download my Web site's raw log files from the server?

• What are search engines?
• Does Walk On The Web automatically put my Web site in the search engine directories?
• My Web site is listed in the major search engines, but very far down the list. How do I get better placement in the search engine listings?
• How much does it cost to get listed in the search engines?

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